To bring the Department closer to the people, Interior and Local Government Secretary Jesse M. Robredo today leads officials of the Department in launching its Public Assistance  Center (PAC).

The center, located at the ground floor of the DILG central office in Quezon City, will receive and quickly respond to and act on requests for assistance as well as  complaints that are  brought to the attention of the Department by the public.

“We would like the ordinary Filipinos to feel the Department's presence and ensure them that we are a listening and working DILG,” he said.

Robredo said a similar public assistance center shall also be established in every regional office of the Department nationwide.

He explained that “through the center the people will feel the presence and services of the Department and  bring the government  closer to them.”

According to the DILG  Secretary, anyone who would like to avail himself of the service of the Public Assistance Center may personally visit the DILG office or send his request for assistance through e-mail at dilgmail@dilg.gov.ph, or text message at DILG 2256, or telephone nos. 93503433 and 9250366.

Robredo said the center, which will be supervised by a management committee,  shall be manned by designated action officers from the bureaus and attached agencies of the Department who shall receive and act on grievances and other related concerns from the public,  and provide timely feedback on how such concerns are being acted upon.

The DILG secretary said the committee shall also develop a performance measurement tool to gauge the success of the system, and define the delineation of responsibilities and functions of all concerned units on the various office of the Department.  ###